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  • Beyond NPS: How Artificial Intelligence Transforms Customer Experience from Reactive to Proactive

    For more than two decades, the Net Promoter Score (NPS) has been the gold standard metric in quality and customer service departments. Its approach is straightforward, and its ability to summarize loyalty into a single metric is highly appealing to executive leadership. However, relying exclusively on periodic surveys for customer retention poses a critical operational…

  • Optare Solutions boosts its commitment to artificial intelligence and automation with the launch of Augura Tech, its new transversal and multi-sector division

    Optare Solutions presents Augura Tech, its new division specialised in artificial intelligence solutions, conceived as its own entity within the group and with a clearly transversal and multi-sector approach. Unlike Optare’s traditional activity, which has a strong specialisation in the telecommunications sector, Augura Tech is born with the objective of applying artificial intelligence to the…

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